Last Updated: November 27, 2024
1. Introduction
This Privacy Policy explains how Aqua Soleil Ltee (“we,” “us,” “our,” or the “Company”) collects, uses, processes, discloses, and safeguards your personal information when you:
- Visit our website www.aqua-soleil.com (the “Website”)
- Use our services, products, and features (collectively, the “Services”)
- Interact with us through other means, including customer service and social media
We are committed to protecting your privacy and handling your data in an open and transparent manner.
2. Key Information
Data Controller: Aqua Soleil Ltee
Address: Le Chaland, Plaine Magnien, Mauritius
Contact Email: [email protected]
Phone: (+230) 5777 8955
3. Information We Collect
3.1 Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Identity Data (name, date of birth, gender)
- Contact Data (email address, phone number, postal address)
- Financial Data (payment card details, bank account information)
- Profile Data (username, password, preferences, feedback)
- Transaction Data (details about payments and products/services purchased)
- Communication Data (your preferences in receiving marketing communications)
3.2 Information Collected Automatically
When you use our Website, we automatically collect:
- Technical Data (IP address, browser type and version, time zone setting, operating system)
- Usage Data (pages visited, time spent on pages, links clicked)
- Location Data (general location based on IP address)
- Device Data (device type, screen resolution, mobile device identifiers)
3.3 Cookies and Similar Technologies
We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand user behavior
- Marketing Cookies: To deliver personalized advertising
- Functionality Cookies: To remember your preferences
You can manage your cookie preferences through your browser settings. For detailed information about the cookies we use, please refer to our Cookie Policy.
4. Legal Basis for Processing
We process your personal information based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate interests
- Protection of vital interests
- Public interest
5. How We Use Your Information
We use your information to:
- Provide and improve our Services
- Process your transactions
- Communicate with you
- Personalize your experience
- Analyze website performance
- Prevent fraud and ensure security
- Comply with legal obligations
- Send marketing communications (with consent)
6. Data Retention
We retain your personal information for:
- As long as necessary to fulfill the purposes for which we collected it
- As required by law
- As needed to protect our legal interests
- The duration of any active account plus 2 years
- Marketing data: until you unsubscribe
7. Information Sharing and Disclosure
7.1 Third-Party Service Providers
We share information with:
- Payment processors
- Cloud storage providers
- Analytics services
- Marketing services
- Customer support services
All service providers are contractually bound to protect your data and can only use it for specified purposes.
7.2 Legal Requirements
We may disclose information:
- To comply with laws
- To respond to legal requests
- To protect our rights
- To prevent fraud
- In emergency situations
7.3 Business Transfers
In case of merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
8. International Data Transfers
We may transfer your data to countries outside your residence country. When we do, we ensure appropriate safeguards are in place through:
- Standard contractual clauses
- Adequacy decisions
- Other legal mechanisms
9. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request erasure of your data
- Object to processing
- Restrict processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at [email protected].
10. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Access controls
- Regular security assessments
- Employee training
- Incident response procedures
11. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect data from children. If we learn we have collected children’s personal data, we will take steps to delete it.
12. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
13. Marketing Communications
You can opt out of marketing communications by:
- Clicking “unsubscribe” in emails
- Contacting us directly
- Adjusting your account settings
14. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes through:
- Email notification
- Website notice
- Account notification
The “Last Updated” date at the top will be revised accordingly.
15. Special Categories of Data
We do not intentionally collect or process special categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs) unless:
- You have given explicit consent
- It is required by law
- It is necessary to protect vital interests
16. Data Protection Officer
While we haven’t appointed a formal Data Protection Officer, our privacy team can be reached at:
Aqua Soleil Ltee
Le Chaland
Plaine Magnien
Mauritius
Email: [email protected]
Phone: (+230) 5777 8955
17. Contact Us
For any privacy-related questions or concerns:
Aqua Soleil Ltee
Le Chaland
Plaine Magnien
Mauritius
Email: [email protected]
Phone: (+230) 5777 8955
Response Time: We aim to respond to privacy-related inquiries within 72 hours.
18. Consent
By using our Website and Services, you consent to this Privacy Policy. You may withdraw your consent at any time, though this may affect our ability to provide certain services.